69bet Privacy Policy

When you interact with the 69bet platform — whether by browsing, registering an account, depositing funds, placing bets, or contacting our support team — certain personal data is collected. This section sets out, in plain terms, every category of personal data that 69bet may collect about you and the circumstances in which each category arises.

Registration Data

When you create a 69bet account, you are required to provide: your full legal name, date of birth, residential address (including district and division within Bangladesh), a valid email address, and a mobile phone number. This information is collected to create and manage your account, to verify your identity and age, and to ensure compliance with our one-account-per-player policy.

Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations, we may request copies of government-issued identification documents such as your National Identity Card (NID), passport, or driving licence. We may also request supporting documents such as a utility bill or bank statement as proof of residential address, and a photograph or screenshot confirming ownership of the payment method you have registered. These documents are used exclusively for identity verification and fraud prevention purposes.

Financial and Payment Data

When you make a deposit or request a withdrawal, we collect the information necessary to process that transaction. For mobile wallet payments via bKash, Nagad, Rocket, or Upay, this includes the mobile wallet number and transaction reference. For bank transfers via Dutch-Bangla Bank, City Bank, or BRAC Bank, this includes the account name and the last four digits of the account number. Full payment credentials (such as full account numbers or PINs) are never stored on our servers — these are handled directly by your payment provider.

Transactional and Gameplay Data

We maintain records of all deposits, withdrawals, bonus claims, bets placed, game sessions, and winnings associated with your account. This data is used for account management, dispute resolution, fraud detection, responsible gaming monitoring, and internal analytics.

Technical and Device Data

When you access the 69bet platform, our servers automatically collect technical data including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and the pages you visit within the platform. This data is used for security monitoring, platform optimisation, and aggregate analytics. It does not identify you personally by itself but may be combined with account data where necessary for fraud investigation.

Communications Data

If you contact the 69bet support team via email or any other communication channel, we retain records of those communications — including the content of messages and any attachments — for the purposes of resolving your query, training, and quality assurance. We may also retain records of promotional communications sent to you and your opt-in or opt-out status.

69bet does not sell your personal data to third parties under any circumstances. However, to operate the platform effectively and securely, we do share certain data with carefully selected third-party service providers. All third-party providers who receive your data are bound by contractual data processing agreements that restrict them from using your data for any purpose other than providing their contracted service to 69bet.

Payment Processing Partners

To process your deposits and withdrawals, we share the minimum necessary transactional data with your chosen payment provider — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, or BRAC Bank. These providers are independent data controllers for their own services and are governed by their own privacy policies. 69bet is not responsible for how payment providers handle data within their own systems.

Game Technology Providers

The casino games and live dealer tables on the 69bet platform are supplied by third-party game studios including providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others. These providers may receive anonymised session data (such as game round outcomes and bet amounts linked to a session token) for the purpose of game integrity auditing and dispute resolution. Game providers do not receive your personally identifiable registration data.

Identity Verification Services

Where we use automated or third-party assisted identity verification tools to validate KYC documents, your submitted identification data is shared with those verification service providers solely for the purpose of confirming your identity. All such providers are contractually bound to handle your data securely and to delete it once verification is complete.

Analytics and Platform Technology

We may use third-party analytics tools to analyse aggregated, anonymised platform usage data. These tools receive no personally identifiable information — data is stripped of all direct identifiers before being passed to analytics providers.

Legal and Regulatory Disclosure

We may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally compelled to do so, or where disclosure is necessary to prevent fraud, protect public safety, or enforce our Terms & Conditions. We will only make such disclosures to the extent required and will inform you of any disclosure where we are legally permitted to do so.

69bet retains your personal data for only as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal and regulatory retention obligations, or to resolve disputes and enforce our agreements. When data is no longer required for any of these purposes, it is securely deleted or anonymised.

Active Account Data

While your account remains active, we retain all registration data, KYC documents, transactional records, gameplay history, and communications data associated with your account. This data is necessary for ongoing account management, responsible gaming monitoring, and dispute resolution.

Closed Account Data

When an account is closed — whether voluntarily by the player or by 69bet — we retain core account and transactional data for a period of five years following closure. This retention period reflects our obligations to maintain auditable financial records and to respond to any post-closure disputes, chargebacks, or regulatory enquiries that may arise during that window.

KYC Document Retention

Identity verification documents submitted during the KYC process are retained for a period of five years from the date of submission or from the date of account closure, whichever is later. After this period, documents are securely destroyed unless an ongoing legal or regulatory obligation requires extended retention.

Communications Data

Support correspondence, including emails and chat transcripts, is retained for a period of two years from the date of the most recent communication in a given support thread. This retention period supports our ability to reference prior interactions in the event of repeated queries or escalating disputes.

Analytics Data

Aggregated, anonymised analytics data — which contains no personally identifiable information — may be retained indefinitely for platform improvement and historical benchmarking purposes. Because this data cannot be linked back to any individual, it falls outside the scope of personal data retention obligations.

Protecting the security of your personal data is a core operational priority at 69bet. We implement a layered set of technical and organisational measures designed to prevent unauthorised access, accidental loss, destruction, or disclosure of the data we hold.

Encryption in Transit and at Rest

All data transmitted between your device and the 69bet platform is encrypted using 256-bit SSL/TLS protocols. Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest using industry-standard AES-256 encryption. Encryption keys are stored separately from the encrypted data and rotated on a scheduled basis.

Access Controls

Access to personal data within 69bet's internal systems is strictly limited to employees and contractors who require that access to perform their job functions. All staff with access to personal data are subject to confidentiality obligations and receive regular data protection training. Access logs are maintained and reviewed periodically for anomalies.

Breach Response

In the event of a data security incident that poses a risk to the rights of our players, 69bet maintains an incident response procedure that includes immediate containment of the breach, internal investigation, assessment of the scope of data affected, and notification to affected players within a reasonable timeframe. Where required by applicable law, we will also notify the relevant regulatory authority.

Your Responsibility

While 69bet takes every reasonable step to protect your data on our end, the security of your account also depends on you. You are responsible for keeping your login credentials confidential, for using a strong and unique password, and for logging out of your account when using a shared or public device. 69bet will never ask for your password via email, SMS, phone call, or any other channel. If you receive such a request, treat it as fraudulent and report it to [email protected] immediately.